Shipping policy

Shipping Information

At My Smart Pets Shop, we are committed to delivering your orders quickly and safely. We work with trusted shipping partners to ensure your pet products arrive in excellent condition.

Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

  • United States: 6–12 business days
  • Canada: 5–8 business days
  • United Kingdom: 5–8 business days
  • Australia & New Zealand: 7–15 business days
  • Europe: 6–10 business days
  • Rest of the World: 10–20 business days

Delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.

Shipping Costs

  • Shipping charges are calculated at checkout.
  • We may offer free shipping promotions on selected products or orders above a specified amount.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take 24–48 hours to become active.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the order has already been shipped, My Smart Pets Shop cannot guarantee recovery or replacement.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at blissbox2020@gmail.com. We will work with the shipping carrier to help resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We will review the case and provide a suitable solution.

International Shipping

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

Contact Us

If you have any questions about shipping, please contact us:

Email: blissbox2020@gmail.com
Website: mysmartpets.shop

Thank you for choosing My Smart Pets Shop! 🐾